FAQ
The keyway is the opening in the lock where you insert a key to operate the lock. If you have more than one keyed lock on your home, you may want to use th...
Thu, 26 Sep, 2019 at 2:08 PM
Stone Harbor interior trim packs include everything for the interior side of the door: the knob or lever, the thumb turn for the deadbolt, and all necessar...
Thu, 26 Sep, 2019 at 2:09 PM
If you have a set of two pocket doors that come together (often called converging pocket doors), you can create a locking set with two round pocket door loc...
Thu, 26 Sep, 2019 at 2:11 PM
LIMITED WARRANTY for Stone Harbor Residential Locks. Stone Harbor locks have a five-year finish warranty and a limited lifetime mechanical warranty, which w...
Thu, 26 Sep, 2019 at 2:12 PM
Free gifts or promotional items are non-refundable.
Thu, 26 Sep, 2019 at 2:13 PM
Packaging handlesets and interior trim packs separately allows you to create the best look for your home. For example, you can choose different finishes for...
Thu, 26 Sep, 2019 at 2:14 PM
Stone Harbor handlesets include everything you need for the exterior side of the door. They are meant to be paired with an interior trim pack.
Thu, 26 Sep, 2019 at 2:14 PM
The size of the backset is the distance between the edge of the door to the center of the hole that is drilled in the door for the lock.
Thu, 26 Sep, 2019 at 2:14 PM
Handing is determined from the outside of the door and depends on the hinges. If the hinges are on the right, the door is right-handed, and vice versa. In-s...
Thu, 26 Sep, 2019 at 2:15 PM
Returned Merchandise Authorization A customer has up to 30 days to contact our Customer Service Department to request a Return Merchandise Authorization (R...
Thu, 20 Nov, 2025 at 10:44 AM